The training is very engaging and really good.
Nice mixture of exercises, movies, inspiring stories & life examples. De trainer has business experience. Very nice training!!!
Dear Curious, Welcome to the history of the Quality Movement! I’ve been lucky enough to work with many of the organizations at the forefront of this movement—Toyota, Ford, Mazda, Motorola, Xerox, and others—since the late 70s. My work has been mostly related to interpersonal skills,… Lees verder »
Dear Emily, I’ve gained a lot from using crucial conversations skills in my life, but always as the initiator. What I feel less skilled at is being on the receiving end of criticism. My last relationship ended partly because my partner and I could not come to an agreement about my children. In that relationship, I always felt judged, defensive, and rebellious when my partner tried to talk to me about my kids and how their behavior… Lees verder »
Dear David, The culture in my organization is toxic. We have intelligent, proud, committed leaders who are beginning to learn the talk of collaboration and empowerment. However, they still cling to the quick-and-dirty solution of compliance. My question is, how is intentional influence different from manipulation? I fear that the concept of intentional influence will enable a dysfunctional culture. I think cultural change in medicine will be a long, slow process if it is to be meaningful and sustainable. But… Lees verder »