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Training Crucial Conversations ®

Clear goal, agenda and documentation

Clear goal, agenda and documentation. The instructor is enthusiastic and energized.

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Training Crucial Conversations ®

It feels comfortable and it gave me new insights

It feels comfortable and it gave me new insights I was not aware of. I like group interaction and practical exercises. The instructor is engaging everyone in the training.

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ING | Bedrijfstrainingen | VitalSmarts
Abbot Laboratories | VitalSmarts
ExxonMobil | VitalSmarts
DB Schenker | Bedrijfstraining | VitalSmarts
Terumo BCT Europe | VitalSmarts

Recent news

The Anatomy of an Apology

Dear Justin, I recently did something hurtful to a family member. Shortly afterward, I said I was sorry but the person didn’t seem to accept my apology. I’ve tried to reach out but they are giving me a bit of a “cold shoulder.” They still seem bugged about what I did. I feel like I’ve done my part and now it’s up to them to accept the apology. Should I be looking at this differently? Signed, Apology… Lees verder »

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When an Email Exchange Turns Ugly

Published in Harvard Business Review January 11, 2018 By David Maxfield It was Monday morning, and Lee opened his inbox to find an email from his manager: “Lee, I’ve decided to have Carlos present to the governing board, instead of you. I’m sure you’re good with this.” Lee had spent the entire weekend preparing for the presentation. Not only did he know the numbers inside and out, he was also excited to get some face time with the board. Performing… Lees verder »

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How to Disagree with Someone More Powerful than You

By Amy Gallo, Harvard Business Review Your boss proposes a new initiative you think won’t work. Your senior colleague outlines a project timeline you think is unrealistic. What do you say when you disagree with someone who has more power than you do? How do you decide whether it’s worth speaking up? And if you do, what exactly should you say? What the Experts Say It’s a natural human reaction to shy away from disagreeing with a superior. “Our bodies… Lees verder »

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