The class was so engaging that the content came to life in a way that directly applier to leading and influencing group. The intructor, the games and the video's. The trainer is engaging, practical en perseverant.
The training was very good! I like the structure of the concept of Crucial Conversations and video clips. The instructor was very well prepared and could answer all my questions.
Published in Harvard Business Review January 11, 2018 By David Maxfield It was Monday morning, and Lee opened his inbox to find an email from his manager: “Lee, I’ve decided to have Carlos present to the governing board, instead of you. I’m sure you’re good with this.” Lee had spent the entire weekend preparing for the presentation. Not only did he know the numbers inside and out, he was also excited to get some face time with the board. Performing… Lees verder »
By Amy Gallo, Harvard Business Review Your boss proposes a new initiative you think won’t work. Your senior colleague outlines a project timeline you think is unrealistic. What do you say when you disagree with someone who has more power than you do? How do you decide whether it’s worth speaking up? And if you do, what exactly should you say? What the Experts Say It’s a natural human reaction to shy away from disagreeing with a superior. “Our bodies… Lees verder »
Dear Joseph, I work with clients who are in conflict with each other. Their “stories” about the other person make resolution impossible. They’ve been in conflict with each other for so long that they are convinced that their judgments are facts. For example, they are both convinced the other person is a jerk, a bully, ignorant, or selfish. It’s so bad, they refuse to talk about what’s not working and to listen to the other’s needs. How… Lees verder »