Recent news

The Anatomy of an Apology

Dear Justin, I recently did something hurtful to a family member. Shortly afterward, I said I was sorry but the person didn’t seem to accept my apology. I’ve tried to reach out but they are giving me a bit of a “cold shoulder.” They still seem bugged about what I did. I feel like I’ve done my part and now it’s up to them to accept the apology. Should I be looking at this differently? Signed, Apology… Lees verder »

Read more »

When an Email Exchange Turns Ugly

Published in Harvard Business Review January 11, 2018 By David Maxfield It was Monday morning, and Lee opened his inbox to find an email from his manager: “Lee, I’ve decided to have Carlos present to the governing board, instead of you. I’m sure you’re good with this.” Lee had spent the entire weekend preparing for the presentation. Not only did he know the numbers inside and out, he was also excited to get some face time with the board. Performing… Lees verder »

Read more »

How to Disagree with Someone More Powerful than You

By Amy Gallo, Harvard Business Review Your boss proposes a new initiative you think won’t work. Your senior colleague outlines a project timeline you think is unrealistic. What do you say when you disagree with someone who has more power than you do? How do you decide whether it’s worth speaking up? And if you do, what exactly should you say? What the Experts Say It’s a natural human reaction to shy away from disagreeing with a superior. “Our bodies… Lees verder »

Read more »

How to End a Relationship Stand-Off

Dear Joseph, I work with clients who are in conflict with each other. Their “stories” about the other person make resolution impossible. They’ve been in conflict with each other for so long that they are convinced that their judgments are facts. For example, they are both convinced the other person is a jerk, a bully, ignorant, or selfish. It’s so bad, they refuse to talk about what’s not working and to listen to the other’s needs. How… Lees verder »

Read more »

How to Deal with Toxic Gossip at Work

Dear Crucial Skills, One of my main concerns at work is how we talk about each other—the staff lunchroom can be especially toxic. What feels most shocking to me is how our boss is often thrown under the bus. I am having a hard time thinking of an appropriate comment to make as I feel that listening to these conversations implies my agreement. And I have to admit there have been times when I’ve piped up with… Lees verder »

Read more »

How to Make Crucial Conversations Part of Your Culture

Dear David, I work for a global manufacturing company. We are in the process of redefining our workplace culture and recognize that one of the key business behaviors we need to develop, at every level, is the ability to effectively have crucial conversations. What recommendations do you have for creating a workplace ‘movement’ that influences the frequency and effectiveness of crucial conversations?

Read more »

How to Speak Up For Your Morals and Values

Dear Joseph, I work in Information Technology and our company was recently bought. Several members of the parent company came in to bring our network up to their standards. Me, two of my coworkers, and five employees from the new company worked together all weekend and late into the night. I was the only female in the group. Throughout the entire weekend, people from the new company made crude, sexual jokes about each other and dropped prolific… Lees verder »

Read more »

Being Micromanaged

Dear Crucial Skills, My boss has started micromanaging me. She constantly asks me for updates. One morning, by 10 o’clock, I had already received ten e-mail messages from her and it took me an hour and a half just to reply to her requests for updates! To add to things, she’s related to the vice president so I feel like if I try to bring this up and it goes awry, my working days could be numbered.… Lees verder »

Read more »

No Time for Dialogue

Dear Crucial Skills, I am a first-line supervisor at a hospital and was fortunate enough to attend a Crucial Conversations training. I enjoyed it thoroughly and got some good tips on dealing with crucial conversations. The problem we run into in the hospital is that we do not always have the luxury of spending time on dialogue when a crucial issue arises due to circumstance that require immediate intervention. These often are situational and necessary to prevent… Lees verder »

Read more »

1 2 3 4