Crucial Conversations | VitalSmarts Benelux

Training Crucial Conversations ®

Training Crucial Conversations ® is being rated 9.1 of 10 based on 40 reviews.

Tools for talking when stakes are high

Are there difficulties within your organization that stop you from achieving desired results? In that case a crucial conversation is probably holding you back. Common problems like poor quality, declining customer satisfaction, and slow moving processes are issues that can be solved by discussing them in an open and honest way.

Crucial Conversations for better results

When organizations avoid crucial conversations, because they are too emotional or because opinions vary, this often leads to declining results. Our two-day Crucial Conversation course teaches you how to have an open dialogue about high-stakes, emotional, and risky topics within every level of your organization. You will learn to have crucial conversations in an effective manner that will result in unity and commitment.

What does Crucial Conversations teach?

Our two-day course teaches you four essential skills that are needed to improve your performance as an individual, as a team, and as an organization.

  • Learn how to speak persuasively, without being demanding;
  • Learn how to stimulate teamwork and improve decision-making processes;
  • Learn how to build trust and acceptance, rather than resistance;
  • Learn how to resolve disagreements with individuals and within teams.

Who benefits from our Crucial Conversations training?

When your organization suffers from declining productivity, a lack of commitment, poor quality standards, disappointed customers, or lacks other key success factors, then our Crucial Conversations training can help you turn the tide.

Our training Crucial Conversations helps you to break taboos, reduce office politics, and make sensitive topics discussable. The result is an organization that works together in a constructive manner.

Become a Crucial Conversations trainer

In addition to our two-day training program, VitalSmarts offers you and you employees the possibility to follow a training to become an in-house Crucial Conversations trainer. As an in-house trainer you will teach other employees the art of Crucial Conversations. You are required to complete the two-day training program before you can start the additional trainer course.

Inspirational session

If we did not convince you just yet about the value of Crucial Conversations for your organization, then you are more than welcome to join one of our inspirational sessions. During a two-hour session, it will become clear how your organization will benefit from Crucial Conversations. The fee for attending an inspirational session is only €50,- per person (the original book, of which already more than 2 million copies are sold, is also included).


Training Crucial Conversations in English │ 2 Days from 9 AM to 5 PM

Sep. 4-5, 2018

€ 1.250

Sep. 18-19, 2018

Burton upon Trent │ United Kingdom

£ 1,100

Oct. 29-30, 2018

Lausanne │ Switzerland

Chf 1.450

Nov. 6-7, 2018

Dublin │ Ireland

£ 1,100

Nov. 13-14, 2018

AmsterdamMercure A’dam Airport

€ 1.250

Nov. 19-20, 2018

Munich │ Germany

€ 1.250

Crucial Conversations Trainer Certification in English │ 2 Days from 9 AM to 5 PM and 9 AM to 3 PM

First attend the regular 2-Day course

 

Sep. 6-7, 2018

€ 2.150

Sep. 20-21, 2018

Burton upon Trent │ United Kingdom

£ 1,550

Oct 31, Nov 1, 2018

Lausanne │ Switzerland

Chf

Nov. 6-7, 2018

Dublin │ Ireland

£ 1,550

Nov. 15-16, 2018

AmsterdamMercure A’dam Airport

€ 2.150

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Very helpful training!

Clear, lots of practice. Takes time to explain.

8,9 / 10

Personal examples and how they applied to the training

The time given to review examples. The personal examples and how they applied to the training. Cool drawings.

10 / 10

The trainer is a great communicator, good training skills

The trainer is a great communicator, good overall training skills, and well prepared. It helped a lot to engage me all the time. She made it safe so I felt very comfortable. Crucial Conversations looks really applicable to life, where other comunication methods I got trained look more theoretical. Excellent training materials, specially the videos that are key to learn about Crucial Conversations. Examples from the trainer are also key for that purpose.

8.9 / 10

Simple, effective theory that was delivered in an engaging way that brought it to life

Highly interactive. Simple, effective theory that was delivered in an engaging way that brought it to life. Real life stories. Willeke clearly understands the material, so she could bring it to life. No improvements from me - it was a highly effective facilitation. A troughly enjoyable course. Fantastic delivery, perfect place + enjoyable. I have learned a lot, thank you!

10 / 10

Making sure everyone follows

The make it safe part asking for feedback often and making sure everyone follows.The instructor asking for feedback often and making sure everyone follows. I personaly prefer following the material over the pair discussions as some people don't take them very seriously, so time is not used efficiently.

9.6 / 10

This course is very helpfull for my daily work

This course is very hulpfull for my daily work, specially when I have a "Crucial Conversation" with my team members. Frankly, almost every day, I have some kind of "crucial" situation. This will be a very good tool to talk. The instructor is friendly and explains very clearly.

8,9 / 10

Excellent course material

Excellent course material and well-structured course. Our trainer was very knowledgeable and clear.

9.3 / 10

Excellent training

The best parts of the training are role plays, the videos, and the stories and experience of the trainer. The trainer has a lot of knowledge, is connecting with all participants, and she has a lot of energy.

9,8 / 10

Everything was great

Everything was great. The instructor is very good.

8,5 / 10

Analyse fact and story – the trainer is very supportive for non-native speakers

The training has a usefull CPR model. Also analysing facts and stories is a powerful skill. The instructor explained very clear, and is very kind, and really supportive to non-native speakers.

8,9 / 10

It gives insight in what you’re already doing good and where you can improve in a safe environment

It gives insight in what you're already doing good and where you can improve in a safe environment. Trainer has a clear voice and explains very clearly.

8,5 / 10

You can use the concept at work and at home to improve relationships and results

The training has simple tools and concepts, that you can use in your work and private life to improve relationships and results. The instructor is open and uses her own real life examples.

9,8 / 10

Clear goal, agenda and documentation

Clear goal, agenda and documentation. The instructor is enthusiastic and energized.

9,1 / 10

I can apply the knowledge immediately in my real life

I can apply the knowledge immediately in my real life. Good mixture of different means to convey the key messages (movies, excercises, dialogue, plenary). The instructor has short interval controls on how did we feel during the course, regarding pace, quality etc. She was sharing personal stories that where easy tot relate to.

9,8 / 10

Good learning style, very engaging

The training has a good learning style. The instructor is open, very skilled, and engages the class all the time. Very good training materials, including the presentation on screen.

9.6 / 10

A very good training which I will practice in my daily work

I can practice these powerful skills every day in my work and in my private life too. The instructor is clear and provides a safe feeling. A very good training which I will practice in my daily work.

9.4 / 10

This two-day training is very effective

This two-day training is very effective. The instructor is mastering the skills very well.

10 / 10

The training is very engaging

The training is very engaging and really good.

10 / 10

Right balance of theory and practice

The trainer Willeke gives very powerful examples illustrating the components of the program, engaging us into conversations. Right balance of theory and practice. The instructor is open, supportive, caring, checking on understanding, requesting for envolvement without being pushy.

9.4 / 10

The training is not only applicable to the business

The training is not only applicable to the business. The instructor has impressive skills to motivate the class, also with fun. She is amazing.

9.6 / 10

This training has a lot of usefull skills, like separate facts from stories.

The instructor speaks clearly, and the explanation is easy to understand. The training has a lot of stress control skills. This training has a lot of usefull skills, like separate facts from stories.

8,9 / 10

The trainer has humor, and is open in sharing personal experiences

It was nice to have a diverse group of people, Learning of others is great. We received a lot of pratical tools to use to improve ourselves. The trainer has humor, and I respect her openess to share personal experiences. Her vulnerability really created an environment for learning.

9.1 / 10

Good constructive examples and enough time to practice

Good constructive examples and enough time to practice. The instructor is very nice and open person, patient, good structure of training and friendly.

9,6 / 10

Very personal with good examples

The training is personal with good examples. The instructor explaines very well and uses strong examples.

9.6 / 10

The training is very interactive and research based

The training is interactive, has videos en role plays and is a research based training. The instructor is very clear in giving instructions. She has enthusiasm and knowledge.

9,1 / 10

I like the structure of the concept of Crucial Conversations and video clips

The training was very good! I like the structure of the concept of Crucial Conversations and video clips. The instructor was very well prepared and could answer all my questions.

8,7 / 10

The way it was presented + the level of interactiveness

The way it was presented + the level of interactiveness. The instructor is energetic + convincing. Usually it's hard to stay focussed, but she managed very well to keep my interest.

9,6 / 10

It explained in a clear manner how to handle Crucial Conversations which I have every day.

It explained in a clear manner how to handle Crucial Conversations which I have every day. Her clear and enthusiastic way of explaining she was really motivated to get across the theory.

9,4 / 10

The tool given that will allow me to self assess my role/responsability.

The tool given that will allow me to self assess my role/responsability. De instructor has charisma.

10 / 10

The instructor has real-life stories and she makes you feel safe

Practice (role-plays) rehearsals, videos building the recap steps (visual, posters) as we went through the chapters. The instructor has real-life stories and she makes you feel safe, comfortable.

10 / 10

De tools to embark on Crucial Conversations were very useful

The tools to embark on Crucial Conversations were very useful. The instructor, her ability to involve everyone in the discussies and the use of time. Balance group more and theory was great. Make sure to mix the teams more often to more experiences can be shared.

9.1 / 10

The training is sharing with other: experience, etc….

The training is sharing with other: experience, etc.... The instructor is listening and provide personal "Experiences to explain training and concept".

8,9 / 10

Very clearly set up expectations were managed, questions were answered.

Very clearly set up expectations were managed, questions were answered. The instructor has personal examples, patient with questions and explaining. Very clearly visualized and verbalized the structure of a Crucial Conversation. Thank you Willeke, for the insight that I gained from this training. You applied personal and professional experiences which made it easier to understand.

9,8 / 10

Great characterisation and delivery

Great characterisation and delivery. The instructor is energetic and very competent.

9,8 / 10

Crucial Conversations is applicable for all aspects of life

Crucial Conversations is applicable for all aspects of life (business, personal). Easy and interesting material. The instructor is engaging and friendly.

10 / 10

The buildup and the video’s made it easy to relate to cases

The buildup and the videos made it easy to relate to cases. The instructor is clear in explaining, can bring theory into practise.

9,4 / 10

It feels comfortable and it gave me new insights

It feels comfortable and it gave me new insights I was not aware of. I like group interaction and practical exercises. The instructor is engaging everyone in the training.

9,6 / 10

The training is logic, with good role plays and refreshers.

The training is logic, with good role plays and refreshers. The trainer takes care of everyone.

9,8 / 10

Best course I have attended in a long time

The small group and intensive interaction was excellent. The instructor was open, and perfect general teaching skills. Best course I have attended in a long time.

10 / 10

Trainer build bridges between different parts of program and real life examples

The content and materials are very strong. Willeke is very knowledgeable about the content of the program. She effectivelly build bridges between different parts of program and real life examples. She seems to care for the participants and brings great energy and safety learning climate. I enjoyed the role plays and sharing with learning partner. Maybe we can do even more of that. Also more individual reflection to see what's keeping you from holding the conversations. Thank you so much. Looking forward to explore opportunites for PVH together.

9,1 / 10