Tools for talking when stakes are high
Are there difficulties within your organization that stop you from achieving desired results? In that case a crucial conversation is probably holding you back. Common problems like poor quality, declining customer satisfaction, and slow moving processes are issues that can be solved by discussing them in an open and honest way.
Crucial Conversations for better results
When organizations avoid crucial conversations, because they are too emotional or because opinions vary, this often leads to declining results. Our two-day Crucial Conversation course teaches you how to have an open dialogue about high-stakes, emotional, and risky topics within every level of your organization. You will learn to have crucial conversations in an effective manner that will result in unity and commitment.
What does Crucial Conversations teach?
Our two-day course teaches you four essential skills that are needed to improve your performance as an individual, as a team, and as an organization.
- Learn how to speak persuasively, without being demanding;
- Learn how to stimulate teamwork and improve decision-making processes;
- Learn how to build trust and acceptance, rather than resistance;
- Learn how to resolve disagreements with individuals and within teams.
Who benefits from our Crucial Conversations training?
When your organization suffers from declining productivity, a lack of commitment, poor quality standards, disappointed customers, or lacks other key success factors, then our Crucial Conversations training can help you turn the tide.
Our training Crucial Conversations helps you to break taboos, reduce office politics, and make sensitive topics discussable. The result is an organization that works together in a constructive manner.
Become a Crucial Conversations trainer
In addition to our two-day training program, VitalSmarts offers you and you employees the possibility to follow a training to become an in-house Crucial Conversations trainer. As an in-house trainer you will teach other employees the art of Crucial Conversations. You are required to complete the two-day training program before you can start the additional trainer course.
If we did not convince you just yet about the value of Crucial Conversations for your organization, then you are more than welcome to join one of our inspirational sessions. During a two-hour session, it will become clear how your organization will benefit from Crucial Conversations. The fee for attending an inspirational session is only €50,- per person (the original book, of which already more than 2 million copies are sold, is also included).
Sep. 18-19, 2018
Burton upon Trent │ United Kingdom
Oct. 29-30, 2018
Lausanne │ Switzerland
Nov. 6-7, 2018
Dublin │ Ireland
Nov. 19-20, 2018
Munich │ Germany
Crucial Conversations Trainer Certification in English │ 2 Days from 9 AM to 5 PM and 9 AM to 3 PM
First attend the regular 2-Day course
Sep. 20-21, 2018
Burton upon Trent │ United Kingdom
Oct 31, Nov 1, 2018
Lausanne │ Switzerland
Nov. 6-7, 2018
Dublin │ Ireland
Training Crucial Conversations in 3 minutes
Unique training method
Excel Polymers case study
Crucial Conversations improves patient safety
Use these tools to learn more about Training Crucial Conversations ®:
Celien TeppemaSr. HR Advisor at PVH 9 November 2017
Very helpful training!
Clear, lots of practice. Takes time to explain.
Kathryn ChlostaVendor Operations Manager at NetApp 23 May 2017
Personal examples and how they applied to the training
The time given to review examples. The personal examples and how they applied to the training. Cool drawings.
Alvar PieraSales Director at Leica Microsistemas S.L.U. 13 January 2016
The trainer is a great communicator, good training skills
The trainer is a great communicator, good overall training skills, and well prepared. It helped a lot to engage me all the time. She made it safe so I felt very comfortable. Crucial Conversations looks really applicable to life, where other comunication methods I got trained look more theoretical. Excellent training materials, specially the videos that are key to learn about Crucial Conversations. Examples from the trainer are also key for that purpose.
Layla YoungGlobal HR Director at Eaton 31 May 2017
Simple, effective theory that was delivered in an engaging way that brought it to life
Highly interactive. Simple, effective theory that was delivered in an engaging way that brought it to life. Real life stories. Willeke clearly understands the material, so she could bring it to life. No improvements from me - it was a highly effective facilitation. A troughly enjoyable course. Fantastic delivery, perfect place + enjoyable. I have learned a lot, thank you!
Gabriel CsergoSoftware Development Manager at Centric IT Solutions Romania 30 May 2017
Making sure everyone follows
The make it safe part asking for feedback often and making sure everyone follows.The instructor asking for feedback often and making sure everyone follows. I personaly prefer following the material over the pair discussions as some people don't take them very seriously, so time is not used efficiently.
Mark YamadaSr. Manager at Nichia Europe BV 21 February 2017
This course is very helpfull for my daily work
This course is very hulpfull for my daily work, specially when I have a "Crucial Conversation" with my team members. Frankly, almost every day, I have some kind of "crucial" situation. This will be a very good tool to talk. The instructor is friendly and explains very clearly.
Johan WempeChief Planner at NedTrain 24 February 2016
Excellent course material
Excellent course material and well-structured course. Our trainer was very knowledgeable and clear.
Carl DahlstedtTeam Master BT at Philips 17 January 2017
The best parts of the training are role plays, the videos, and the stories and experience of the trainer. The trainer has a lot of knowledge, is connecting with all participants, and she has a lot of energy.
Kees LooijenSAP Landscape at PVH Europe 9 November 2018
Everything was great
Everything was great. The instructor is very good.
Kota ShinoharaAssistant Accounting Manager at Nichia Europe BV 22 February 2017
Analyse fact and story – the trainer is very supportive for non-native speakers
The training has a usefull CPR model. Also analysing facts and stories is a powerful skill. The instructor explained very clear, and is very kind, and really supportive to non-native speakers.
Bas van DijkIT Transition Manager at PVH 9 November 2018
It gives insight in what you’re already doing good and where you can improve in a safe environment
It gives insight in what you're already doing good and where you can improve in a safe environment. Trainer has a clear voice and explains very clearly.
Jan BoersemaBT Lead BG Coffee at Philips 17 January 2017
You can use the concept at work and at home to improve relationships and results
The training has simple tools and concepts, that you can use in your work and private life to improve relationships and results. The instructor is open and uses her own real life examples.
Cor van der KooiManager IT infrastructure at PVH 9 November 2017
Clear goal, agenda and documentation
Clear goal, agenda and documentation. The instructor is enthusiastic and energized.
Anna BarejkoProgram Manager at Philips 17 January 2017
I can apply the knowledge immediately in my real life
I can apply the knowledge immediately in my real life. Good mixture of different means to convey the key messages (movies, excercises, dialogue, plenary). The instructor has short interval controls on how did we feel during the course, regarding pace, quality etc. She was sharing personal stories that where easy tot relate to.
Michael GodeDBS Leader at Radiometer Medical 18 May 2016
Good learning style, very engaging
The training has a good learning style. The instructor is open, very skilled, and engages the class all the time. Very good training materials, including the presentation on screen.
Marie BerglundLaboratory Manager at Akzo Nobel 8 September 2016
A very good training which I will practice in my daily work
I can practice these powerful skills every day in my work and in my private life too. The instructor is clear and provides a safe feeling. A very good training which I will practice in my daily work.
Sara AlladinBusiness Development Specialist at Qualitrol 18 May 2016
This two-day training is very effective
This two-day training is very effective. The instructor is mastering the skills very well.
Andrew MorrisonSales Director at Danaher 18 May 2016
The training is very engaging
The training is very engaging and really good.
Inna MayorovaHead of HR Bussiness partner at Philips Lighting Russia & Central Asia 6 September 2016
Right balance of theory and practice
The trainer Willeke gives very powerful examples illustrating the components of the program, engaging us into conversations. Right balance of theory and practice. The instructor is open, supportive, caring, checking on understanding, requesting for envolvement without being pushy.
Marcello SalvatoreMaster Scheduler presso at Kerr Corporation 18 May 2016
The training is not only applicable to the business
The training is not only applicable to the business. The instructor has impressive skills to motivate the class, also with fun. She is amazing.
Hideki HayashiSales manager at Nichia Europe BV 22 February 2017
This training has a lot of usefull skills, like separate facts from stories.
The instructor speaks clearly, and the explanation is easy to understand. The training has a lot of stress control skills. This training has a lot of usefull skills, like separate facts from stories.
Floortje JeukensDirector IWS Europe at Nike Europe 1 November 2016
The trainer has humor, and is open in sharing personal experiences
It was nice to have a diverse group of people, Learning of others is great. We received a lot of pratical tools to use to improve ourselves. The trainer has humor, and I respect her openess to share personal experiences. Her vulnerability really created an environment for learning.
Elena IonescuSoftware Engineer at BBC 23 May 2017
Good constructive examples and enough time to practice
Good constructive examples and enough time to practice. The instructor is very nice and open person, patient, good structure of training and friendly.
Martin GinerSenoir Sales Consultant at Beckman Coulter 17 May 2016
Very personal with good examples
The training is personal with good examples. The instructor explaines very well and uses strong examples.
Astrid SasHR manager at Nichia Europe BV 22 February 2017
The training is very interactive and research based
The training is interactive, has videos en role plays and is a research based training. The instructor is very clear in giving instructions. She has enthusiasm and knowledge.
Nico VogelaarSales manager at Nichia Europe BV 22 February 2017
I like the structure of the concept of Crucial Conversations and video clips
The training was very good! I like the structure of the concept of Crucial Conversations and video clips. The instructor was very well prepared and could answer all my questions.
Arnold RuijterManager ERP Development at PVH 9 November 2018
The way it was presented + the level of interactiveness
The way it was presented + the level of interactiveness. The instructor is energetic + convincing. Usually it's hard to stay focussed, but she managed very well to keep my interest.
Eelco BuddinghSAP Head of Delivery at PVH Europe 9 November 2017
It explained in a clear manner how to handle Crucial Conversations which I have every day.
It explained in a clear manner how to handle Crucial Conversations which I have every day. Her clear and enthusiastic way of explaining she was really motivated to get across the theory.
Fabio Rodrigues BritesCritical Case Manager at NetApp 22 May 2017
The tool given that will allow me to self assess my role/responsability.
The tool given that will allow me to self assess my role/responsability. De instructor has charisma.
Joanna RosindaleGlobal Project Manager Contact Center at NetApp 22 May 2017
The instructor has real-life stories and she makes you feel safe
Practice (role-plays) rehearsals, videos building the recap steps (visual, posters) as we went through the chapters. The instructor has real-life stories and she makes you feel safe, comfortable.
Peter J MusokoDeputy Regional Director at World Food Programme at World Food Programme 31 May 2017
De tools to embark on Crucial Conversations were very useful
The tools to embark on Crucial Conversations were very useful. The instructor, her ability to involve everyone in the discussies and the use of time. Balance group more and theory was great. Make sure to mix the teams more often to more experiences can be shared.
Michael BihelSupport Account Manager at NetApp 25 September 2017
The training is sharing with other: experience, etc….
The training is sharing with other: experience, etc.... The instructor is listening and provide personal "Experiences to explain training and concept".
Cheryl ChediProject Manager Global Operations at NetApp 23 May 2017
Very clearly set up expectations were managed, questions were answered.
Very clearly set up expectations were managed, questions were answered. The instructor has personal examples, patient with questions and explaining. Very clearly visualized and verbalized the structure of a Crucial Conversation. Thank you Willeke, for the insight that I gained from this training. You applied personal and professional experiences which made it easier to understand.
Tola SoyodeTechnical Program Manager at NetApp at NetApp 22 May 2017
Great characterisation and delivery
Great characterisation and delivery. The instructor is energetic and very competent.
Nirit MichaeliTechnical Project Coordinateur at NetApp at NetApp 23 May 2017
Crucial Conversations is applicable for all aspects of life
Crucial Conversations is applicable for all aspects of life (business, personal). Easy and interesting material. The instructor is engaging and friendly.
Marius BoerSenior Manager European ICT End User Support & IT Procurement at PVH 9 November 2017
The buildup and the video’s made it easy to relate to cases
The buildup and the videos made it easy to relate to cases. The instructor is clear in explaining, can bring theory into practise.
Ilias El HazouiConsultant at WCC Smart Search & Match 30 May 2017
It feels comfortable and it gave me new insights
It feels comfortable and it gave me new insights I was not aware of. I like group interaction and practical exercises. The instructor is engaging everyone in the training.
William LiBG BT Leader Asia at Philips 17 January 2017
The training is logic, with good role plays and refreshers.
The training is logic, with good role plays and refreshers. The trainer takes care of everyone.
Jan BurmeisterManager - Leidinggevend Sales at Fluke Deutschland 13 January 2016
Best course I have attended in a long time
The small group and intensive interaction was excellent. The instructor was open, and perfect general teaching skills. Best course I have attended in a long time.
Judith FranckeSenior Learning & Development Manager at PVH (Tommy Hilfiger & Calvin Klein) 31 May 2017
Trainer build bridges between different parts of program and real life examples
The content and materials are very strong. Willeke is very knowledgeable about the content of the program. She effectivelly build bridges between different parts of program and real life examples. She seems to care for the participants and brings great energy and safety learning climate. I enjoyed the role plays and sharing with learning partner. Maybe we can do even more of that. Also more individual reflection to see what's keeping you from holding the conversations. Thank you so much. Looking forward to explore opportunites for PVH together.